GM
George M
1 reviews | Active since Aug 2015
14 Aug 2015, 06:45
Product not supp****
Was contacted about Dec 2014 and accepted an offer for a Huawei tablet to be supp**** by sell direct on behalf of telkom. I supp**** my bank account so that selldirect can check if it's debitable before dispatching the tablet. After they debited from my account, they informed me that the tablet will be delivered in a week or so. To this day I haven't received it, nor had I been called for an explanation.when I call their call centre, I just can't go through. How do I resolve this
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Selldirect's replyOfficial
17 Aug 2015, 14:47Hello gvundla,
Thank you for bringing this to our attention.
We have looked through the system and the facts are as follows:
1.You agreed to the sale on 23/03/2015,
2.You were contacted for sale confirmation on the same day and agreed to the admin fee debit being deducted on 30/03/2015,
3. The admin fee was successfully deducted on 31/03/2015 and Vetting was approved by Telkom on the same day.
4. Since 01/04/2015 we were unable to reach you for delivery and your application was eventually cancelled by the couriers on 24/04/2015.
One of our consultants will contact you shortly to advise further.
Kind Regards,
SDM Team
Thank you for bringing this to our attention.
We have looked through the system and the facts are as follows:
1.You agreed to the sale on 23/03/2015,
2.You were contacted for sale confirmation on the same day and agreed to the admin fee debit being deducted on 30/03/2015,
3. The admin fee was successfully deducted on 31/03/2015 and Vetting was approved by Telkom on the same day.
4. Since 01/04/2015 we were unable to reach you for delivery and your application was eventually cancelled by the couriers on 24/04/2015.
One of our consultants will contact you shortly to advise further.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply17 Aug 2015, 14:47
Official
Hello gvundla,
Thank you for bringing this to our attention.
We have looked through the system and the facts are as follows:
1.You agreed to the sale on 23/03/2015,
2.You were contacted for sale confirmation on the same day and agreed to the admin fee debit being deducted on 30/03/2015,
3. The admin fee was successfully deducted on 31/03/2015 and Vetting was approved by Telkom on the same day.
4. Since 01/04/2015 we were unable to reach you for delivery and your application was eventually cancelled by the couriers on 24/04/2015.
One of our consultants will contact you shortly to advise further.
Kind Regards,
SDM Team
Thank you for bringing this to our attention.
We have looked through the system and the facts are as follows:
1.You agreed to the sale on 23/03/2015,
2.You were contacted for sale confirmation on the same day and agreed to the admin fee debit being deducted on 30/03/2015,
3. The admin fee was successfully deducted on 31/03/2015 and Vetting was approved by Telkom on the same day.
4. Since 01/04/2015 we were unable to reach you for delivery and your application was eventually cancelled by the couriers on 24/04/2015.
One of our consultants will contact you shortly to advise further.
Kind Regards,
SDM Team
Best regards,