Poor Service Selldirect
<p>On the 8th of december 2016, i phoned Selldirect to activate my router sim, after numerous attempts i got hold of them, the lady on the phone said the sim will be activated whithin 24hours, today the 12th of december, i tried to contact Sell Direct again the sim has not been activated, i tried both the call centre numbers ********** / ********** about a hundred times today, the phone keeps on ringing or cuts off during the call, i also see that this poor service is nothing new, Selldirect the high call volumes seems to be the only excuse you guys use for poor service. Im very dissapointed in the way you guys do business.</p> <p><br /> </p>
After a mail I sent this morning 12 december 10:47 , sales support phoned me 12:43, a lady asked for my ID Number, she said she is responsible for sim activation, and instructed me to reboot my system, (remove sim reinstall sim etc). The lady said the sim was activated, still no signal!!! no active sim, so from the 8th of December I am paying for a service that is not functional. Guys you should focus on after sales service, and stop making excuses!!! FIX THIS!!!
After a mail I sent this morning 12 december 10:47 , sales support phoned me 12:43, a lady asked for my ID Number, she said she is responsible for sim activation, and instructed me to reboot my system, (remove sim reinstall sim etc). The lady said the sim was activated, still no signal!!! no active sim, so from the 8th of December I am paying for a service that is not functional. Guys you should focus on after sales service, and stop making excuses!!! FIX THIS!!!
Hi again…
Well... another 24 hours later, december 13th 13:00, and still no signal, or active sim, I am going viral with this poor customer service/possible ****, and vent my anger on social media, I have never experienced such BAD service in my life!!!
,after finding thousands of dissatisfied sell direct customers, on the internet, Hello Peter and other forums, I’ve come to a conclusion, Sell direct is dishonest!!!
I, Louwrens Coetzee ID ********** 164087, advise you the supplier, (Sell direct) that I am rescinding the agreement/contract between us.
Louwrens Coetzee
Hi again…
Well... another 24 hours later, december 13th 13:00, and still no signal, or active sim, I am going viral with this poor customer service/possible ****, and vent my anger on social media, I have never experienced such BAD service in my life!!!
,after finding thousands of dissatisfied sell direct customers, on the internet, Hello Peter and other forums, I’ve come to a conclusion, Sell direct is dishonest!!!
I, Louwrens Coetzee ID ********** 164087, advise you the supplier, (Sell direct) that I am rescinding the agreement/contract between us.
Louwrens Coetzee
Thank you for the update.
According to the system your activation went through successfully on 12.12.16. You can expect a call from one of our consultants to assist with troubleshooting.
Kind Regards,
SDM Team
Thank you for the update.
According to the system your activation went through successfully on 12.12.16. You can expect a call from one of our consultants to assist with troubleshooting.
Kind Regards,
SDM Team
Ok so i got a call from Selldirect today 13december 16:34, they put me through to Telkom technical department, the lady on the line asked me to reset the modem, switch of the power remove sim, now this is getting ridiculous!!! The Telkom lady tells me theres no Telkom signal in my area, and the Selldirect lady informed me, that they will be investigating, the recording, the day that Selldirect first contacted me, and i was supposed to know if there was signal in my area! They will come back to me in 24 to 72 hours, i cant believe this!!! Earlier today, i informed Selldirect im rescinding the agreement between us (5days cooling of period) consumer protection act. I have proof of the mail i send them, im making use of this opportunity to do this again.I, Louwrens Coetzee ID ********** 164087, advise you the supplier, (Sell direct) that I am rescinding the agreement/contract between us. Im sick and tired of this "roller coaster ride"
Ok so i got a call from Selldirect today 13december 16:34, they put me through to Telkom technical department, the lady on the line asked me to reset the modem, switch of the power remove sim, now this is getting ridiculous!!! The Telkom lady tells me theres no Telkom signal in my area, and the Selldirect lady informed me, that they will be investigating, the recording, the day that Selldirect first contacted me, and i was supposed to know if there was signal in my area! They will come back to me in 24 to 72 hours, i cant believe this!!! Earlier today, i informed Selldirect im rescinding the agreement between us (5days cooling of period) consumer protection act. I have proof of the mail i send them, im making use of this opportunity to do this again.I, Louwrens Coetzee ID ********** 164087, advise you the supplier, (Sell direct) that I am rescinding the agreement/contract between us. Im sick and tired of this "roller coaster ride"
Hi
I need an address from Selldirect, to return the modem/sim you supp****, see previous communication.
Louwrens Coetzee
Consumer’s right to cooling-off period after direct marketing
16. (1) This section does not apply to a transaction if section 44 of the Electronic
Communications and Transactions Act applies to that transaction.
(2) To the extent that this section applies to a transaction or agreement, it is in addition
to and not in substitution for any right to rescind a transaction or agreement that may
otherwise exist in law between a supplier and a consumer.
(3)A consumer may rescind a transaction resulting from any direct marketing without
reason or penalty, by notice to the supplier in writing, or another recorded manner and
form, within five business days after the later of the date on which—
(a) the transaction or agreement was concluded; or
(b) the goods that were the subject of the transaction were delivered to the
consumer.
(4) A supplier must—
(a) return any payment received from the consumer in terms of the transaction
within 15 business days after—
(i) receiving notice of the rescission, if no goods had been delivered to the
consumer in terms of the transaction; or
(ii) receiving from the consumer any goods supp**** in terms of the
transaction; and
(b) not attempt to collect any payment in terms of a rescinded transaction, except
as permitted in terms of section 20(6).
Hi
I need an address from Selldirect, to return the modem/sim you supp****, see previous communication.
Louwrens Coetzee
Consumer’s right to cooling-off period after direct marketing
16. (1) This section does not apply to a transaction if section 44 of the Electronic
Communications and Transactions Act applies to that transaction.
(2) To the extent that this section applies to a transaction or agreement, it is in addition
to and not in substitution for any right to rescind a transaction or agreement that may
otherwise exist in law between a supplier and a consumer.
(3)A consumer may rescind a transaction resulting from any direct marketing without
reason or penalty, by notice to the supplier in writing, or another recorded manner and
form, within five business days after the later of the date on which—
(a) the transaction or agreement was concluded; or
(b) the goods that were the subject of the transaction were delivered to the
consumer.
(4) A supplier must—
(a) return any payment received from the consumer in terms of the transaction
within 15 business days after—
(i) receiving notice of the rescission, if no goods had been delivered to the
consumer in terms of the transaction; or
(ii) receiving from the consumer any goods supp**** in terms of the
transaction; and
(b) not attempt to collect any payment in terms of a rescinded transaction, except
as permitted in terms of section 20(6).
Selldirect, im still waiting for the adress to return the modem and sim, in the transaction between me and sell direct, on hellopeter and the mail i sent, you did not reply, today on 22 december still no reply no phone call, mail or sms on hello peter, i made it clear that i Louwrens Coetzee ID number ********** 164087 rescind the transaction. I did so whithin the 5 day period. When can i expect a call from Selldirect my phone number ********** 530.
Selldirect, im still waiting for the adress to return the modem and sim, in the transaction between me and sell direct, on hellopeter and the mail i sent, you did not reply, today on 22 december still no reply no phone call, mail or sms on hello peter, i made it clear that i Louwrens Coetzee ID number ********** 164087 rescind the transaction. I did so whithin the 5 day period. When can i expect a call from Selldirect my phone number ********** 530.