Poor Service Delivery and Failure to solve client's disputes

<p>Sell Direct sold a product which was a combo and made it sound intresting. The combo consisted of two items, Samsung A3 and Hawae Router. Items were not dilivered on the same date. Since mid November 2016 the router sim card has never been activated. The promises to sort this issue have been going on since Nov 2016 to date. Each time is cost effective, time consuming, infuriating and stressful because 8 out of 10 times you call Sell Direct you will be put on hold until you give up., that is norm to get rid of you. Sadly this does not get rid of the problem. Sell direct should take their items back we have had enough. This is consumer rights violation.</p> <p> </p> <p>Please help me escalate this matter to eradicate consumer abuse.</p> <p> </p>