poor service

I regret not reading the reviews before I got the the pocket router from Telkom. I ordered my pocket router and within 2 days I had received it, when it arrived my name and surname was incorrect so they couldn't leave it with me. it was taken back on Thursday and i was told i would receive it on Friday and it didnt come. on monday i received it and called selldirect to activate it and they said it was activated. to this day my router is not working and they were supposed to collect it yesterday(29/05/2023) for repairs and not one still hasnt collected it :( i dont ever want to deal with them.