POOR SERVICE BY THE RUDE SELLDIRECT CONSULTANT/AGENT.

Been with Telkom for more than 2years so now my phone was due for an upgrade, to my surprise I didn't receive a call from the agent but nope I had to make the call. okay fair enough I made a call and came to an agreement with Telkom for an upgrade and also took another contract for my daughter. So the 20th Nov 2020 the new contract for my daughter was delivered but the P40lite which is my upgrade was not delivered.

On that same day I lost network on my phone and the new phone was also not active, I called Selldirect on Saturday with no luck as they do not work on weekends. Had to wait until Monday to make a call just to be told that my existing simcard was deactivated and that the active sim is on the phone that they have delivered which is the P40lite I haven't received however their systems shows that I have a P40lite and Samsung A11 delivered on Friday. I stayed the entire weekend without network on both phone(nightmare) I'm heavily pregnant and also running a business what an inconvenience caused by Telkom or Selldirect, the A11 was not active as it requires one to call for activation however I was not advised of that.

As today it's Monday I called selldirect and spoke to one of the consultant I think her name is Zandi who explained the situation and promised to call back and she did not until I had to call back but obviously I then spoke to a different consultant by the name of Melanie who advised me that their system shows they have delivered two and I only received 1 phone Saumsung A11. What a RUDE consultant who is unable to emphathise with customers and acknowledge despite the FRUSTRATION the customer has but her main focal point was to hang up as I was shouting and she did just. Now I had to load another airtime on someone's phone to make calls again, another consultant on the line by the name of Fatima who was able to calm me down and explained the procedure, hard luck I still need to wait for 3 working days for the new sim activation and my old sim to be active, I requested for my contract to be cancelled for the P40lite unfortunately I have already opened the Samsung so Telkom must know they gonna loose a lot of clients due to the incompetency from selldirect with their rude consultant, AS I MOVE TO CellC MTN or VODACOM