poor service at best

I was contacted by selldirect for a very long time trying to sell me a package until they came with something that could work for me, i accepted to take the router for 10GB of data. they failed to deliver with 7 working days, never bothered to tell me this is subjected to stock availability.. the packaged arrived on the 13th, the sim was promised to be activated within 48 hours, its over 48hours Telkom advised me they have to activate the sim.. a bit stupid when i have to call a sales department for activation on a sim card, nevertheless i did so.. for a company that never rep**** to me when i sent emails or answered their calls