1 reviews | Active since Jan 2020
Poor service and instructions not followed
I have a problem with selldirect on behalf of telkom, 4 days back they offered me a wifi router and I asked they deliver the router on the 28 of january 2020, I specifically requested they make notes on their system in regards to the delivery so that I don't experience the same problem with the device I bought in december from them.
On the 23rd and today I received smses saying the delivery will be done today or supposinly yesterday. When i was offered the router I was advised that I will be liable for the costs should they deliver and I'm not available for taking the deliver.
I called them today to understand what is the problem on their side and asked they read the notes on the system however they advised that they will notify the courier to make the delivery on the 28th. I'm so irritated with their service to a point that I want to cancel the deal because they cannot follow a simple instruction. What else will go wrong, debit date? I wonder!!!!
Unfortunately we were unable to deliver your package on your requested date due to a number of checks that need to be done before delivery can take place. It is for this reason that we specify that delivery will take place within 7 to 10 business days, taking into consideration the region we are delivering in and how often the area is serviced.
Please accept our sincerest apology for any frustration caused by delays.
Kind Regards,
SDM Team
Unfortunately we were unable to deliver your package on your requested date due to a number of checks that need to be done before delivery can take place. It is for this reason that we specify that delivery will take place within 7 to 10 business days, taking into consideration the region we are delivering in and how often the area is serviced.
Please accept our sincerest apology for any frustration caused by delays.
Kind Regards,
SDM Team