Poor Service

<p>My Mom took a Samsung phone contract with Telkom through Selldirect. They did not activate the service as promised and she cannot get hold of them on any of the 3 options on the number provided in the starter pack. She sent an e-mail requesting that they take back the phone but she has not received a response in this regard. Telkom is not able to assist but Selldirect is completely uncontactable so how can she return the phone if Selldirect cannot be reached nor has the decency to respond to her request? </p>