Poor Service

I contacted Telkom to upgrade a package and was contacted back by Sell Direct Marketing. I advised them of what i required, The salesman was helpful and gave me everything i requested and supp**** me additional product which i was happy to accept. They were to supply me a 60 Gig day and 60 Gig night WIFI package and as an additional extra i was also taking a mobile 5 gig day and 10 gig night package. A few days later i received my parcel and it only had the mobile router which was 5 gig day and 10 gig night. I opened the package, read the instructions but it would not work. I read the Sell Direct book and was advised to call them. I tried all the contact numbers available in the book, i searched the web and found a few more which i contacted and still could not get hold of them. I called Telkom and advised them of the issue, they referred me back to Sell Direct. Eventually somebody from there activation's department called me, i advised them of the problems i had, she wasn't interested, i was told her job was just to activate my package, i requested to speak to somebody in management, she refused to assist, i have now requested that they collect there package because i'm not interested in dealing with a company i cannot contact when i need assistance.