Poor Customer Service

<p>At the end of April i took X2 5GB data buddles with Selldirect and from there i have received nothing but hassle. They are the company i am dealing with however they dont want to take ownership where they are blaming telkom for the incorrect package i am on. I did not approach Telkom for this deal, they called and signed me on therefore apart from using the Telkom network i have nothing else to do with Telkom.</p> <p>A month later i realised that i was actually only paying for X2 2GB data a month and when i called Sell direct they investigated and thereafter left me to do my own thing by dealing with Telkom. I told the agent Randall Miller that they needed to sort it out therefore i shouldnt be waiting at customer service at Telkom during my weekend. He has ignored my emails since without returning my calls or anything. I am extremely frustrated and i want to end both my contracts this month. I will not go on with it going forward because this company portrays a good image while selling the packages and thereafter tells us that they got nothing to do with it and that Telkom is who i need to contact for everything.</p> <p> </p> <p>Very poorly customer service because no agent knows how to speak to customers. Over the last 2 months i have spoken to different agents and all of them have the same approach on customers. Terrible and i refuse to continue with my contract.</p>