SM
Sam M
1 reviews | Active since Dec 2018
16 Oct 2019, 18:50
Poor client service Telkom intervene
Poor client service. I entered into a contract for data and router agreed on price. When package arrived I called to activate the sim only to find out that monthly price has changed. Asked for recording which I was told in the beginning it was for my protection but the agent refused me access.Never again.
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Selldirect's replyOfficial
08 Nov 2019, 16:28Thank you for advising us of your query.
We have investigated and confirmed the error. Our investigators have been in touch and we have collected the package and logged a case on your behalf with Telkom to have the line ceased.
Please accept our sincerest apologies for any frustration caused.
Kind regards,
SDM Team
We have investigated and confirmed the error. Our investigators have been in touch and we have collected the package and logged a case on your behalf with Telkom to have the line ceased.
Please accept our sincerest apologies for any frustration caused.
Kind regards,
SDM Team
Selldirect's reply08 Nov 2019, 16:28
Official
Thank you for advising us of your query.
We have investigated and confirmed the error. Our investigators have been in touch and we have collected the package and logged a case on your behalf with Telkom to have the line ceased.
Please accept our sincerest apologies for any frustration caused.
Kind regards,
SDM Team
We have investigated and confirmed the error. Our investigators have been in touch and we have collected the package and logged a case on your behalf with Telkom to have the line ceased.
Please accept our sincerest apologies for any frustration caused.
Kind regards,
SDM Team