Paying for Device but NO Delivery ???

About three weeks ago I received another call form an agent trying to sell me a Mobile LTE router. I agreed to the deal, and they added a free gift (Samsung PowerBank) to the deal... I was told that my device(s) will be delivered within 4 to 7 days. One week later, I received a call from another person verifying the deal and performing a couple of security checks..., again indicating that the device will be delivered within 4 to 7 days. First payment for this new contract/device has already been debited, but I have not even received any indication from any courier company or any Sell Direct agent regarding the deliver my device. @SellDirect - Please explain how this is even possible... paying for something that I have no use of... When I phone the ********** number all i get is a recording telling me that an agent will contact me shortly. FYI.... Still waiting.. There is an option to be redirected to switchboard, but when selected you will hold on for ever with no answer on the other side.

This is seriously VERY BAD service... but Sell Direct acts very fast to promote and sell when it is to benefit of the company, but as soon as the deal is done, the customer does not matter anymore.

!!! PLEASE CAN SELL DIRECT CONTACT ME URGENTLY !!! I WILL EVEN APPRECIATE A CALL FROM THE SWITCHBOARD !!!!