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Gabriel P

1 reviews | Active since Jul 2013

19 Jul 2016, 10:21

Pathetic service - Poor reflection to Telkom

<p>i ordered a wifi router about 3 weeks ago, then followed up on my order and found out that it was not despatched beacuse the insurance dept did not do their job. complained and they called me imediatly. Followed up last week with the shipping department and i was advised that the order was despatched and i will receive it this week. followed up today and i was advised that there is no stock. They were quick to process my order and even debit my account but no one had the decency to advise me on the status of my order. Do these guys know the meaning of customer service??????</p>

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Replies (3)
Selldirect
Selldirect's reply19 Jul 2016, 11:42
Official

Good Day,

Thank you for advising us of your query. We have looked into your application and can confirm that your order was picked for delivery this afternoon.

An escalation has been sent and you can expect a call during the course of today to advise further and resolve.

Please accept our sincerest apologies for any frustration the delay has caused you.

Kind Regards,

Selldirect

GP
Gabriel P's update20 Jul 2016, 06:47
Reviewer Update

As noted poor service. I was advised that I will get a call yesterday and I am still waiting. ....

Selldirect
Selldirect's reply26 Jul 2016, 12:10
Official

We are pleased to confirm that your query is resolved, your device has been delivered and is currently active.

please accept our sincerest apologies for any frustration caused by the delay in delivery.

Kind Regards,

Selldirect