Pathetic service.
I agreed to take a device from Sell Direct at the end of August. It was delivered on Friday the 31st.
Upon seeing I could get the exact same deal directly from Telkom, I requested they collect the device immediately (as per the cool down period offered).
I requested they collect the device on Saturday the 1st of September. ONE DAY AFTER RECEIVING THE DEVICE. It is now going on a week and I still have not heard from them as to when they will be collecting the device. Emails are left unanswered and phone calls are ended.
Pathetic after sale service.
Thank you for advising us of your query.
We can confirm that our activations department escalated your complaint with our disputes department because a requirement of the CPA cancellation was not satisfied. The disputes department made contact with you and were able to offer you the September Deal you wanted to take in store. Activation has been requested, please reboot your device to access your new promo benefits.
Kind Regards,
SDM Team
Best regards,
Thank you for advising us of your query.
We can confirm that our activations department escalated your complaint with our disputes department because a requirement of the CPA cancellation was not satisfied. The disputes department made contact with you and were able to offer you the September Deal you wanted to take in store. Activation has been requested, please reboot your device to access your new promo benefits.
Kind Regards,
SDM Team
Best regards,