1 reviews | Active since Jun 2017
Pathetic Service
I received a call from Shannon, who is in the sales department on the 7 August. My phone died and she called me back the next day. I thought that was very courtesy. I explained to her my situation and informed her I preferred to go instore because I needed more information and help to make a decision. I asked her to call me back on the 10 August. She then informed me that I will be unable to upgrade in store, I can only upgrade on the phone(with her), she went on to mention that a lot of clients are complaining that you cannot upgrade in store. ( This which is a blatant lie!) Which I did not know at the time.
She called me on the 10 August and when I informed her that I already upgraded, she dropped the call. I don't know what service is this and if there are so many complaints about Sell Direct, why does Telkom still do business with them.
I am happy that I upgraded instore - judging by all the other complaints regarding upgrades and happy that she will not benefit from my upgrade! Even if the commision is R5!
Thank you for the feedback.
We are in the process of investigating the incident however we need clarification on a few matters. We were able to locate two calls made on the 8th Of August however neither call confirms the incident reported. You can expect a call back during the course of the day from one of our resolution consultants to get further details from you so we may complete the investigation and provide you with feedback.
Kind Regards,
SDM Team
Thank you for the feedback.
We are in the process of investigating the incident however we need clarification on a few matters. We were able to locate two calls made on the 8th Of August however neither call confirms the incident reported. You can expect a call back during the course of the day from one of our resolution consultants to get further details from you so we may complete the investigation and provide you with feedback.
Kind Regards,
SDM Team