Pathetic customer service

I upgraded my contract under the impression that it was with Telkom.

I tried calling the call center number everyday since then, it just doesn't go through.

I took delivery yesterday and didn't open the phone- today an agent called to see if I received my phone.

While speaking to Roxanne I said I want to cancel the contract as I am within the 5 day cooling off period. She tried very quickly to get me off the line.

I asked her to email me confirmation- she was unable to. Asked when will the phone go back- she had no answer. She just kept saying someone will call me 'soon' I was very reluctant to cut the call - because there is no guarantee I will get through to them again.

Just waiting for them to collect and never hear of them again

I'm waiting for some response regarding this issue.