Pathetic aftersales service - unactivated sim cards

Item: Selldirect
Rating: 1
Author: Jayde M

i received my 2 cellphone upgrades and 1 sim only contract on Friday 18/02.

the sim only contract sim card is active but the 2 sim cards in the cellphones are not.

I've calls 081180, 10213, 10210 and no department can assist. each consultant i spoke to was extremely rude and argumentative and when i asked for a manager i was told the manager cannot assist me.

Helpful (0)

Replies (3)

Selldirect's replyOfficial

23 Feb 2022, 09:34

Thank you for advising us of your query.

In future, if you have any issues please contact Selldirect Marketing on ***.

Please note your cellphone contracts were activated on 18/02/22 on your old sim cards.

Please insert your old sim cards so you can access your benefits.

Please accept our apologies for any frustration caused.

Kind Regards,
SDM Team

Selldirect's reply23 Feb 2022, 09:34

Official

Jayde M's updateReviewer Update

23 Feb 2022, 09:37

so all my benefits were loaded on my old sim card? if so, 1 number does not have active benefits on the 067 number

Jayde M's update23 Feb 2022, 09:37

Reviewer Update

so all my benefits were loaded on my old sim card? if so, 1 number does not have active benefits on the 067 number

Jayde M's updateReviewer Update

23 Feb 2022, 09:48

also my spend limit and data balance is incorrect

Jayde M's update23 Feb 2022, 09:48

Reviewer Update

also my spend limit and data balance is incorrect