LM
Lubabalo M

1 reviews | Active since Nov 2014

02 Jun 2015, 16:00

Offer product but you`l never recieved

Selldirect <br> On the 6th November 2014 they offer me a cellphone contract that is R100 Airtime+1GB Data bundles at R141.00.<br> From November 2014 up to March 2015 they never activate the phone. When they activate on April 2015 its only R100 airtime NO DATA BUNDLES. I called them & asked about the data, after weeks they pull up records & they find out what i want is the packege they offer to me. in dispute section they said they are going to cancel the contract & send back my number on prepaid it was 7 April 2015, up to now no direction, but they are busy deducting my money in my account.<br> The last part they say i must stop calling them, but they are taking my money

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Replies (1)
Selldirect
Selldirect's reply04 Jun 2015, 12:16
Official
Hello Lubanes,

Thank you for taking the time to notify us of your query.

Please accept our sincerest apologies for all inconvenience and frustration caused.

Your query has been resolved with our disputes department and is pending resolution with your Service Provider.

One of our consultants will contact you shortly to provide you with final feedback

Once again, Please accept our sincerest apologies for the delay

Kind Regards
SDM Team