NOT IMPRESSED

After spending over an hour on different phonecalls last week, I expected to receive my tablet. After a phonecall on 26th November, I was told I had to pay an initial R180. This was deducted from my bank account on Wednesday 27th. This morning I received a sms informing me that "your cell phone application has been unsuccesful. Regards The Selldirect Team" There is no email, no phonecall explaining anything. How do I go about getting my R180 back??