Not happy with their service

Item: Selldirect
Rating: 1
Author: Jerry K

I was sold a product by Sell Direct Markting, on the day of delivery, I was phoned on the 8th of March 2022 by the person who was suppose to delivery the product to me that he is a Kagiso in Riverside View, I was shocked because I did confirm my address about four times with the agent who phoned me that I am staying at Riverside View , Ext 35 in Fourways not Kagiso, Ref number ***, as if that was not enough, I took my airtime and I called them on the 09th of March to correct the issue, I spoke to Mbali Juke from Courier IT that she was awaiting instruction to correct my address problem from Sell Direct Marketing which I then understand, wthen I already spoke to several people from Sell Direct Marketing including to correct the issue, I kept phone back and forth for this to be corrected, when it was done, I gave them my world address and even have to work in the office just so that I can get my delivery. I was told they will delivery on the 10th of March 2022, they never did, I called them again and I was told on the 11th of March 2022, I then waited but nothing and I called Sell Direct Marketing that they rather cancel the order because I have used my airtime to correct my delivery address which the fault is between Courier IT and Sell Direct Marketing, they are the ones who messed up my address and I cannot beg to receive the right service that it due to me.

Helpful (0)

Replies (2)

Jerry K's updateReviewer Update

12 Mar 2022, 13:24

I have been waiting for my package since the 8th of March 2022, they captured the wrong the wrong address, I kept on calling them then after, and this was corrected by Sell Direct Marketing after I made a lot of calls between Courier IT and Sell Direct Marketing, then waited for the delivery from the 9th of March and I told Sell Direct, I want to cancel and they call me and promised that Courier IT will make an arrangement to deliver my package on Saturday today, I tracked the package as I did the other days and it indicated it was uploaded today from 07:55am(today on the 12/03/2022) to the driver, as to what the driver is doing not delivering my package is only them that know, and their offices are based at Long Meadow and Sell Direct Marketing at Spartan, I am still waiting for my package even today and it is now 13:00pm, and I have to go out at 14:00pm, this Courier IT company is useless is like I am at another provience to get my delivery and I am just next to them, and I would not go and collect it myself, I need to get the service that is due to me. I was told they will call me but nothing, instead I was the one who was calling them and making the follow ups, here is my reference number, at 14:00pm, I am going out, and I cannot give my neighbor my senstive information, reference number is ***, if my package is not delivered before 14:00pm today, consider it cancelled, I would not be available to collect it, I have a business to attend it. I cannot beg a company that fa**** to deliver from the 08th of March to date and still does not communicate with me, I feel sorry for Sell Direct for using this company Courier IT

Jerry K's update12 Mar 2022, 13:24

Reviewer Update

Selldirect's replyOfficial

22 Mar 2022, 13:08

Thank you for advising us of your query.

We are pleased to confirm that we were able to deliver the package and successfully submitted it to the network for Activation.

Please accept our sincerest apologies for the delay in delivery.

Kind Regards,
SDM Team

Selldirect's reply22 Mar 2022, 13:08

Official