Not Answering their phones

The courier dropped of my new phone yesterday that i got from Selldirect. The box that the new phone comes in is slightly damaged and the pamphlet from SellDirect that is included in the parcel clearly states that I shouldn't open any of that items if I'm not happy, and that I should contact them immediately on the supp**** number ***. Well that is easier said than done. I've been trying to get an answer since yesterday afternoon and I've been trying all morning. I get to an automated answering service that give me three options. 1. Speak to someone in logistics, 2. Activate you product, 3. Any other queries. I've tried all three options and the phone just rings until it goes to the engaged tone. I cant tell them about the broken box and even if nothing was wrong I also cant activate the SIM card because I have to phone the same number that nobody answers. I also tried the number on their website *** and it also just rings.<br> <br> I feel that Selldirect approached me for business and I actually took out two contracts with them, and now that they have the business they couldn't care less. I was actually on pay as you go because of this kind of unreliable service.