Non-existent service

I took an LTE package via Telkom. <br> I was told to have ID and proof of residence for delivery, but when the delivery person came he just gave them back. <br> I tried numerous times calling their center to find out about this or activate the sim card, but they never answer. I've called the Telkom helpline, and gone to a Telkom store and get told they can't do anything, I have to deal with Sell Direct. <br> So I'm stuck cause they never answer. I can't even get this thing cancelled, cause they never answer the phone! <br>