DM
Danie M
1 reviews | Active since Oct 2013
27 May 2015, 15:10
No sim service
I ordered a router with sim card, the router work fine, as it does not relay on Sell direct to operate.<br> <br> You do NOT answer your phones.<br> You have NOT responded to email.<br> <br> You took my money promptly. What concerns me, is next month you will take it again and I will still have no service. If I stop payment, you make me guilty of breach of contract. <br> <br> It seems, based google search, that Sell direct sends out \bad"sim cards"
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Selldirect's replyOfficial
30 May 2015, 14:51Hello Abakuk,
Thank you for bringing this to our attention.
Based on a cursory investigation we can confirm that your activation failed on a network level. We have escalated with the processing department for rapid resolution.
One of our consultants will contact you to confirm once fully resolved.
Kind Regards,
SDM Team
Thank you for bringing this to our attention.
Based on a cursory investigation we can confirm that your activation failed on a network level. We have escalated with the processing department for rapid resolution.
One of our consultants will contact you to confirm once fully resolved.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply30 May 2015, 14:51
Official
Hello Abakuk,
Thank you for bringing this to our attention.
Based on a cursory investigation we can confirm that your activation failed on a network level. We have escalated with the processing department for rapid resolution.
One of our consultants will contact you to confirm once fully resolved.
Kind Regards,
SDM Team
Thank you for bringing this to our attention.
Based on a cursory investigation we can confirm that your activation failed on a network level. We have escalated with the processing department for rapid resolution.
One of our consultants will contact you to confirm once fully resolved.
Kind Regards,
SDM Team
Best regards,