FH
Fareedah H
1 reviews | Active since Oct 2015
19 Oct 2015, 12:47
no sim activation-Bad Service
I have received my hand set on the 12th of October 2015, due to a contract renewal. Up until today the 19th of Octocber 2015, my sim has not been activated. I was told this problem is due to Telkom Mobile upadting their systems. However I have called Telkom Mobile and they have assured me that their systems are up and running. I am really frustrated, due to the fact that I cannot use my hand set. I have made numerous calls, not only to selldirect, but to telkom mobile as well. <br> <br> I would appreciate a response to this complaint as well as the activation of my sim ASAP.
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Selldirect's replyOfficial
19 Oct 2015, 14:38Hello fhunter,
Thank you for bringing this to our attention.
Telkom Mobile recently upgraded their system, this has resulted in a number of errors which led to a nationwide inability to process activation. The bulk of the errors have been resolved, however we are still unable to process any port activations.
The number we need to process for you was ported into the network, which means we have to port it in again when processing the upgrade.
We will keep you appraised of the situation as it progresses.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
Telkom Mobile recently upgraded their system, this has resulted in a number of errors which led to a nationwide inability to process activation. The bulk of the errors have been resolved, however we are still unable to process any port activations.
The number we need to process for you was ported into the network, which means we have to port it in again when processing the upgrade.
We will keep you appraised of the situation as it progresses.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Selldirect's reply19 Oct 2015, 14:38
Official
Hello fhunter,
Thank you for bringing this to our attention.
Telkom Mobile recently upgraded their system, this has resulted in a number of errors which led to a nationwide inability to process activation. The bulk of the errors have been resolved, however we are still unable to process any port activations.
The number we need to process for you was ported into the network, which means we have to port it in again when processing the upgrade.
We will keep you appraised of the situation as it progresses.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
Telkom Mobile recently upgraded their system, this has resulted in a number of errors which led to a nationwide inability to process activation. The bulk of the errors have been resolved, however we are still unable to process any port activations.
The number we need to process for you was ported into the network, which means we have to port it in again when processing the upgrade.
We will keep you appraised of the situation as it progresses.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing