NO SIM ACTIVATION

I was contacted two weeks ago to upgrade my existing Telkom mobile account. I was promised that my new handset would be delivered in the following week (4-7 working days).<br> <br> After 9 working days I was informed that my parcel is still on its way because it was delivered to the wrong town at the wrong address!! This was after I confirmed my address to the consultant several times.<br> <br> Now I am trying to get my sim card activated, but no luck! IF I do get through to the call centre I am told that you will be contacting me - but how long can it take??<br> <br> My patience is running out and this is unfortunate based on the fact that I recommended your company to employees and friends after my upgrade conversation with the sales consultant, which was very convenient. <br> <br> Please assist and phone me back!!!