BG
Brandon G

1 reviews | Active since Jul 2015

10 Jul 2015, 15:33

No Service

I am going this route as I cannot get hold of ANYBODY from your company.<br> <br> I Purchased 2 LTE routers on 50gb monthly contracts from you (unbeknown that it was Selldirect as you masqueraded as Telkom in all telephonic conversation relating to the sale)<br> <br> My Routers arrived on Wednesday (Well after the 7-10 working day promise) and it was explained to me that the courier company would rica and activate the contracts. The delivery man did not have his license to perform the rica as promised and now I have 2 modems which I cannot use.<br> <br> I have spent almost 4 HOURS ringing your office to try find out what needs to be done as apparently ONLY Selldirect can activate the sim cards (Telkom cannot help me, much to me frustration) I have also sent 2 emails asking for help but alas, to no avail.<br> <br> Please note that with service like this, I am unwilling to do business with you going forward. I will NOT pay any fees over to you and would like you to come and collect your hardware and cancel any contracts I have with you. I am well within my cooling off period.<br> <br> I will go to Telkom directly and purchase what I need.<br> <br> Regards<br> <br> Brandon Greyling

0
Replies (1)
Selldirect
Selldirect's reply14 Jul 2015, 15:36
Official
Hello BrandyBoyG,

Thank You for taking the time to notify us of your query.

Please accept our sincerest apologies for all inconvenience and frustration caused.

You have been in contact with one of our consultants and confirmed that the 1 line is active and requested to activate the 2nd line on the 24.07.2015.

Trust the above is in order, once again apologies for the inconvenience caused.

Kind Regards
Selldirect