No response via phone and e-mail

Item: Selldirect
Rating: 2
Author: Khatija R

I was contacted by Mishfeeka for an upgrade to my Telkom contract yesterday (29.09.2015). She said should I have any queries, I should contact her on ***. I have been trying this number since 8.00am this morning and there is no response. I also tried *** and again no response. I sent an e-mail to [Email Removed] and have not received any acknowledgement. I have a 5 day cooling off period and I have sent them the e-mail to cancel the upgrade. Should I not receive a response, my next stop is Telkom and then the ombudsman. I had no idea that this company has such poor customer service.

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Replies (1)

Selldirect's replyOfficial

09 Oct 2015, 10:28

Hello Kranderee7,

Thank you for notifying us of your query.

Your application was cancelled on the 6th of October as the courier company could not reach you for delivery.

A consultant from the Cancellations department will contact you shortly to provide confirmation.

Please accept our apologies for the misunderstanding.

Kind Regards,
Selldirect Marketing

Selldirect's reply09 Oct 2015, 10:28

Official