BM
Bernard M

1 reviews | Active since May 2016

24 May 2016, 13:09

No response to calls to their activation line & Non delivery of purchased items

<p>I purchased a Samsung Galaxy J1 Ace phone and a modem with data through Selldirect on the Telkom network , i have been trying to get through to them since receiving the phone on Thursday 19.05.2016 to activate the sim card but with no luck , their phones ring non stop on all 3x options available with no one answering. I went to the local Telkom store for assistance but they are unable to assist me. I also have not yet received the modem which I have purchased with them and it is really frustrating just trying to get hold of someone to assist.</p> <p> </p>

0
Replies (3)
Selldirect
Selldirect's reply25 May 2016, 13:43
Official

Thank You for taking the time to notify us of your query.

We have been experiencing huge call volumes over the last few days.

Your line has been successfully activated,

Kindly reboot device, all should be in order.

Kind Regards

Selldirect

BM
Bernard M's update25 May 2016, 15:04
Reviewer Update
Thank you very much , really appreciate it , sim card is now activated. Only waiting for the delivery of the modem/data contract , thought it would be delivered with the phone.
Selldirect
Selldirect's reply30 May 2016, 09:09
Official

Thank You for making contact with us.

Please note only 1 order was captured for you which is the Samsung J1.

Kindly confirm whether you have taken the data contract via Selldirect?

In the Meantime, I have asked our call centre to assist.

Kind Regards

Selldirect