AR
Andi R
1 reviews | Active since Aug 2021
19 Jun 2023, 15:48
No refund - where is it?
1. Refund has not been processed - as per communication of 13 June 2023 - see response on Hellopeter.
2. Selldirect debited my account 2 June 2023 prior to receipt of items.
3. Items arrived 7 June, but didn't work as per manual spec. Reported such immediately on same day
4. Items collected 12 June.
5. Communication of 13 June 2023 on Hellopeter indicated refund would be processed by 15 June.
6. Today, it's 19 June, refund is not reflecting on my account. Why? Where is my money?
Helpful (0)
Replies (2)0
Replies (2)
Selldirect's replyOfficial
19 Jun 2023, 16:48Thank you for advising us of your query.
SDM runs client refunds on the 15th and last day of the month respectively. Unfortunately the faulty pods were not received at the warehouse in time for the refund to be processed on the 15th as promised.
We have logged an escalation with the finance department and they have given authorization to process your refund on Wednesday 21/06/23. This will not be part of the normal refunds
One of our Customer resolutions consultants will contact you to advise further.
Thank you for your continued patience as we resolve.
SDM Team
SDM runs client refunds on the 15th and last day of the month respectively. Unfortunately the faulty pods were not received at the warehouse in time for the refund to be processed on the 15th as promised.
We have logged an escalation with the finance department and they have given authorization to process your refund on Wednesday 21/06/23. This will not be part of the normal refunds
One of our Customer resolutions consultants will contact you to advise further.
Thank you for your continued patience as we resolve.
SDM Team
Selldirect's reply19 Jun 2023, 16:48
Official
Thank you for advising us of your query.
SDM runs client refunds on the 15th and last day of the month respectively. Unfortunately the faulty pods were not received at the warehouse in time for the refund to be processed on the 15th as promised.
We have logged an escalation with the finance department and they have given authorization to process your refund on Wednesday 21/06/23. This will not be part of the normal refunds
One of our Customer resolutions consultants will contact you to advise further.
Thank you for your continued patience as we resolve.
SDM Team
SDM runs client refunds on the 15th and last day of the month respectively. Unfortunately the faulty pods were not received at the warehouse in time for the refund to be processed on the 15th as promised.
We have logged an escalation with the finance department and they have given authorization to process your refund on Wednesday 21/06/23. This will not be part of the normal refunds
One of our Customer resolutions consultants will contact you to advise further.
Thank you for your continued patience as we resolve.
SDM Team
AR
Andi R's updateReviewer Update
19 Jun 2023, 16:52Hi there
Thank you so much for your quick response.
I received a call from a lady Alicia, who confirmed that refund would be processed by Wednesday.
Thank you so much for calling me, I appreciate that.
Kind regards
Andiswa
Thank you so much for your quick response.
I received a call from a lady Alicia, who confirmed that refund would be processed by Wednesday.
Thank you so much for calling me, I appreciate that.
Kind regards
Andiswa
AR
Andi R's update19 Jun 2023, 16:52
Reviewer Update
Hi there
Thank you so much for your quick response.
I received a call from a lady Alicia, who confirmed that refund would be processed by Wednesday.
Thank you so much for calling me, I appreciate that.
Kind regards
Andiswa
Thank you so much for your quick response.
I received a call from a lady Alicia, who confirmed that refund would be processed by Wednesday.
Thank you so much for calling me, I appreciate that.
Kind regards
Andiswa