TW
Thys W
1 reviews | Active since Jun 2014
15 Oct 2015, 14:11
No feedback- On upgrade status.
Selldirect- Non performance- I have ordered a product and have not received any feedback permitting my order status, I keep on getting excuses on stock. I have been waiting 10 working days. Unacceptable. I have sent a mail to the manager to contact me more than 24 hours and requested a callback to no effect. Please would a manager or someone in-charge contact me, Agents can't assist me in the matter as they have no answer!
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Selldirect's replyOfficial
19 Oct 2015, 14:08Hello mysr ,
Thank you for notifying us of your query.
After a cursory look through our system, we can confirm that the handset you agreed to has since been discontinued.
We have escalated with the Sales Department and you can expect a call shortly to assist with an alternative package.
Please accept our sincerest apologies for the delay.
Kind Regards,
SDM Team
Thank you for notifying us of your query.
After a cursory look through our system, we can confirm that the handset you agreed to has since been discontinued.
We have escalated with the Sales Department and you can expect a call shortly to assist with an alternative package.
Please accept our sincerest apologies for the delay.
Kind Regards,
SDM Team
Selldirect's reply19 Oct 2015, 14:08
Official
Hello mysr ,
Thank you for notifying us of your query.
After a cursory look through our system, we can confirm that the handset you agreed to has since been discontinued.
We have escalated with the Sales Department and you can expect a call shortly to assist with an alternative package.
Please accept our sincerest apologies for the delay.
Kind Regards,
SDM Team
Thank you for notifying us of your query.
After a cursory look through our system, we can confirm that the handset you agreed to has since been discontinued.
We have escalated with the Sales Department and you can expect a call shortly to assist with an alternative package.
Please accept our sincerest apologies for the delay.
Kind Regards,
SDM Team