1 reviews | Active since Apr 2018
No Double Data Allocation and *********** Company
Telkom advertised a Double Data Deal on their website during the month of March 2018.
We had a 100GB day and 100GB nightsurfer LTE package with Telkom. We were due for an upgrade and proceeded to upgrade online to a 200GB day and 200GB nightsurfer package, this being a 100GB Double Data Deal promotion.
SellDirect called us and we proceeded with the upgrade. The package was delivered and activated.
We noticed that the Double Data Deal was not activated and that we were still only allocated 100GB day and 100GB nightsurfer data. However, we were now being charged a higher amount for the 'new' upgraded package.
It has been a 3 week battle between us, Telkom and SellDirect. Neither of the companies know what is actually happening and neither of them can help us.
The service levels are atrocious to say the least and we cannot seem to find a competent person that actually understands our issue and who can help us receive the increased data that we are now paying for.
Do not upgrade online and make sure that SellDirect is not involved with your upgrade. Go into a store and speak to salespeople face to face.
SellDirect, please contact me immediately so that we can work out an amicable solution to this matter.
Thank you for advising us of your query, we assigned a resolution officer to your case who has gotten in touch with you to explain.
The package you agreed to is Telkom's SmartBroadband 100GB package, Telkom is however running a double data promotion meaning in addition to the 100GB you receive for both anytime data and night surfer data, you also get an additional 100GB anytime + 100GB Night Surfer.
This however does not reflect on a balance check, please create either an online profile or download the Telkom app to check all your balances including your promo data. This also allows you to see your bill as soon as it is prepared.
Kind Regards,
SDM Team
Thank you for advising us of your query, we assigned a resolution officer to your case who has gotten in touch with you to explain.
The package you agreed to is Telkom's SmartBroadband 100GB package, Telkom is however running a double data promotion meaning in addition to the 100GB you receive for both anytime data and night surfer data, you also get an additional 100GB anytime + 100GB Night Surfer.
This however does not reflect on a balance check, please create either an online profile or download the Telkom app to check all your balances including your promo data. This also allows you to see your bill as soon as it is prepared.
Kind Regards,
SDM Team