No Delivery / No Contact

I got a call on Monday, 26th October, from a lady who mislead me to believe that she's phoning from Telkom.<br> I did however complete the upgrade of my contract and I was notified that delivery will be done in 4 days.<br> Mistaken, I wasted over an hour of my time with Telkom trying to find out where my delivery is, only to find out that the service provider is SellDirect.<br> The complaint then herein lies with the following:<br> 1. I do not have any confirmation email / notification of the upgrade of my contract with a reference number<br> 2. I have not been contacted by any courier service to find out when I will be available for delivery.<br> <br> I have read a lot of other complaints as well, and I am going to assume the same that, even though I was told that the sim will be active in 2 days from delivery, it's going to take up to 3 weeks to be done as Telkom is not responsible for the activation per se.<br> <br> The Telkom agent escalated this matter to someone at SellDirect, and I'm awaiting contact from a representative. I have managed to, EVENTUALLY, get hold of an agent, Merle, who explained to me that I will be receiving a call very soon for delivery!!