No answer, no response, no results

After good service in returning my 1st query and being told I would be reimbursed by 2March 2016, I have had no feedback or reimbur*****t. <br> I got hold of the call center with the promise I will be phoned back last week Thursday and nearly a week later I am still waiting. <br> Tried phoning again all available numbers and is cut off continuously. <br> So Selldirect - would you please make the effort to sort this problem as you were at fault selling me a product I could not use. I would appreciate it if anybody will phone me to resolve the issue. <br> <br> Thank you