No answer, hanging up the phone while talking

Good day <br> <br> I am writing this complaint as we are receiving no feedback in this matter from the Sell Direct Team. <br> <br> My husband received a phone call from them in order to apply for a certain product. He received product and phoned them to get the sim card activated it has been more than 3 weeks and no phone call. I phoned them last week and they told me that they will phone him that day. This morning I phoned and a person named Michael answered I asked if I could speak to a supervisor he told me that she is busy on a call can she phone me back and I said no I will hold. I was put on hold for 2seconds then I heard him putting the phone down in my ear. I tried phoning back 6 times an NO ANSWER!!!<br> <br> this is ridiculous, we have something that we can't use we are paying for airtime and we can't even use it. <br> <br> please can some one get back to me on this complaint.<br>