AR
Andre R
1 reviews | Active since Mar 2009
17 Jun 2015, 08:51
no answer
I was called to upgrade and waited very long for the 2 phones. 1 week along and you still haven't called me to activate the sim cards. The person said it would be done same day, but one week later, still not activated. Can't get an answer when phoning *** or 7500. Meanwhile I can't give my son his new phone. **** service!!!<br> <br> Hey Telkom , you allow a company like this to represent you ???
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Selldirect's replyOfficial
17 Jun 2015, 09:58Hello inyoni,
Thank you for bringing this to our attention.
We have looked into your query and are pleased to confirm that one of your lines is already active. The delay however in activating your second line is that you requested to port into the network. If you recall, the activator will have advised you that the port-in traditionally takes a longer to process.
We have escalated your query with the processing department and you can expect a call shortly to assist with a resolution.
Please accept our apologies for the misunderstanding.
Kind Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
We have looked into your query and are pleased to confirm that one of your lines is already active. The delay however in activating your second line is that you requested to port into the network. If you recall, the activator will have advised you that the port-in traditionally takes a longer to process.
We have escalated your query with the processing department and you can expect a call shortly to assist with a resolution.
Please accept our apologies for the misunderstanding.
Kind Regards,
Selldirect Marketing
Best regards,
Selldirect's reply17 Jun 2015, 09:58
Official
Hello inyoni,
Thank you for bringing this to our attention.
We have looked into your query and are pleased to confirm that one of your lines is already active. The delay however in activating your second line is that you requested to port into the network. If you recall, the activator will have advised you that the port-in traditionally takes a longer to process.
We have escalated your query with the processing department and you can expect a call shortly to assist with a resolution.
Please accept our apologies for the misunderstanding.
Kind Regards,
Selldirect Marketing
Thank you for bringing this to our attention.
We have looked into your query and are pleased to confirm that one of your lines is already active. The delay however in activating your second line is that you requested to port into the network. If you recall, the activator will have advised you that the port-in traditionally takes a longer to process.
We have escalated your query with the processing department and you can expect a call shortly to assist with a resolution.
Please accept our apologies for the misunderstanding.
Kind Regards,
Selldirect Marketing
Best regards,