HR
Hendrik R

1 reviews | Active since Dec 2011

02 Jun 2015, 12:27

NO AFTER CARE SERVICE

Last week , about a week ago, I got my upgrade threw sell direct for my Telkom contract. Telkom has been trying to assist me as best they can , but sell direct , imagine trying to get hold of a company for 4 days and no one answers the phones. I came threw once and they passed the buck onto Telkom. I can tell you that Telkom called me to find out if it is sorted. Great news is that Telkom is awesome. Maybe using a third party like Sell Direct is maybe a mistake. Nearly a week and Sell Direct still hasn't activated my sim. Really a week. For all consumers out their and potential customers , DO NOT PURCHASE OR USE SELL DIRECT. You will save yourself from grieve.

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Replies (1)
Selldirect
Selldirect's reply02 Jun 2015, 12:45
Official
Hello Hendrik 123,

Thank You for taking the time to notify us of your query.

We have been experiencing huge call volumes, apologies for the inconvenience caused.

We have looked into your query and appears that your renewal failed at Network level, we have escalated with Telkom for a resolution.

One of our agents will contact you shortly to advise further

Kind Regards
Selldirect