LZ
Lize Z

1 reviews | Active since Jul 2015

14 Jul 2015, 14:42

No activation/not answering calls

Like all of the other people who complaint about Selldirect, I was taken in by their super efficient sales department. the LTE Router arrived lightning fast, but I cannot get the sim connected.<br> By stroke of luck I spoke to Tashreeq on Thursday 09 July 2015 and he told me it would be active within 30 minutes. It is the 14th and I am still not connected...<br> I have tried calling repeatedly since, but no-one answers their phones.<br> I got hold of Tashreeq's e-mail address via another complaint on Hello Peter and sent a request, but i have not received any confirmation or acknowledgement that my mail was received.<br> I sit with a beautiful router that means nothing to me at the moment, and I will keep it ransom until my sim is activated. The nice gentleman at telkom explained that until the sim is registered with them, I will only be billed from registration date, so I will not incur any losses. <br> It is frustrating though, as i now don't have internet at home...<br> I am not expecting any miracles, but thought that I would warn any would be buyers NOT to work through Selldirect!<br>

0
Replies (1)
Selldirect
Selldirect's reply25 Jul 2015, 10:26
Official
Hello LizeZ,

Thank You for taking the time to notify us of your query.

Please accept our sincerest apologies for all inconvenience and frustration caused.

We are glad to inform you that your line was successfully activated.

Please reboot unit and restart, unit should be working fine.

For any further queries, kindly contact us on ***/ 7499 or email us at *** in order to assist

Kind Regards
Selldirect