DV
Dominique V
1 reviews | Active since Nov 2012
09 May 2022, 16:23
New Contract and Not Upgrade?
Got a call from an agent last week telling me about the fact that I could get a better deal on my current contract if I upgrade. Little did I know, it was actually a brand new contract and not an upgrade to my current contract. I only realised that it was a new contract on the day that I received the sim card.
I cancelled the contract as I am within the cooling off period and will take things further if Selldirect contacts me in future to sell me any other products.
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Replies (2)0
Replies (2)
Selldirect's replyOfficial
09 May 2022, 16:26Thank you for advising us of your query.
We have escalated the matter with our resolutions team, they will evaluate the call recordings and contact you to resolve.
Please accept our sincerest apology for any frustration caused.
Kind Regards,
SDM Team
We have escalated the matter with our resolutions team, they will evaluate the call recordings and contact you to resolve.
Please accept our sincerest apology for any frustration caused.
Kind Regards,
SDM Team
Selldirect's reply09 May 2022, 16:26
Official
Thank you for advising us of your query.
We have escalated the matter with our resolutions team, they will evaluate the call recordings and contact you to resolve.
Please accept our sincerest apology for any frustration caused.
Kind Regards,
SDM Team
We have escalated the matter with our resolutions team, they will evaluate the call recordings and contact you to resolve.
Please accept our sincerest apology for any frustration caused.
Kind Regards,
SDM Team
DV
Dominique V's updateReviewer Update
09 May 2022, 16:34I have a resolution of which I was informed of a few minutes ago. My contract has been cancelled. If any debit orders comes off of my account I will be taking this further as I was told this was an upgrade and not a new contract. Is this how you get people to buy into the ****.
Confirm cancellation of my contract.
Confirm cancellation of my contract.
DV
Dominique V's update09 May 2022, 16:34
Reviewer Update
I have a resolution of which I was informed of a few minutes ago. My contract has been cancelled. If any debit orders comes off of my account I will be taking this further as I was told this was an upgrade and not a new contract. Is this how you get people to buy into the ****.
Confirm cancellation of my contract.
Confirm cancellation of my contract.