LM
Lerato M
1 reviews | Active since Nov 2021
25 Nov 2021, 12:20
NEVER DO BUSINESS WITH SELLDIRECT: PATHETIC
This company must be closed down, they are misleading and have no accountability at all. They decided to activate my sim card without my consent and it automatically blocked the one I was using. I lost business, money and left with unhappy clients as I was out of my home province and could not connect to meetings. Called in requesting my contract to be cancelled and they must pick up their device and that was within the cooling off period, after numerous calls still no assistance. Mr Randall Muller (Dispute Officer) tells me pay the cost of the phone, not even an apology for their breach of contract. PATHETIC SERVICE, NEVER DO BUSINESS WITH SELLDIRECT. Their data was not even what we agreed on, was promised 1.5GB but only received about 800mb. I WANT THIS CONTRACT TO BE CANCELLED ASAP AND THE DEVICE TO BE COLLECTED
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Replies (2)
Selldirect's replyOfficial
25 Nov 2021, 12:47Thank you for advising us of your query.
Your query has been escalated with our resolutions team for review to see if anything further can be done to improve your experience.
Before the process starts it is important to keep a few facts in mind:
- Upgrades are activated automatically upon confirmation of delivery unlike Additional and New lines which require a call before activation may take place, meaning you received a call in 2016 when we delivered your Huawei Y5II because it was a new line but did not this time because the number was being renewed.
- Upgrades are activated on a new sim card unless the client requests that it be activated on their existing sim card, this is because of changes in device sims sizes, damaged might have occurred on your old sim card, etc.
- Your line went active in the middle of the month which means you received pro-rated benefits and your bill will be pro-rated from the date of activation
- When you called in to dispute the transaction (18/11/21), you were already outside the cooling off period which is calculated from the date of delivery (12/11/21)
Cancellation may still take place however considering the facts above we will not be able to facilitate cancellation without early termination fees as the contract is outside the cooling off period.
You can expect a call back during the course of the day to talk through your options and find resolution.
Kind Regards,
SDM Team
Your query has been escalated with our resolutions team for review to see if anything further can be done to improve your experience.
Before the process starts it is important to keep a few facts in mind:
- Upgrades are activated automatically upon confirmation of delivery unlike Additional and New lines which require a call before activation may take place, meaning you received a call in 2016 when we delivered your Huawei Y5II because it was a new line but did not this time because the number was being renewed.
- Upgrades are activated on a new sim card unless the client requests that it be activated on their existing sim card, this is because of changes in device sims sizes, damaged might have occurred on your old sim card, etc.
- Your line went active in the middle of the month which means you received pro-rated benefits and your bill will be pro-rated from the date of activation
- When you called in to dispute the transaction (18/11/21), you were already outside the cooling off period which is calculated from the date of delivery (12/11/21)
Cancellation may still take place however considering the facts above we will not be able to facilitate cancellation without early termination fees as the contract is outside the cooling off period.
You can expect a call back during the course of the day to talk through your options and find resolution.
Kind Regards,
SDM Team
Selldirect's reply25 Nov 2021, 12:47
Official
Thank you for advising us of your query.
Your query has been escalated with our resolutions team for review to see if anything further can be done to improve your experience.
Before the process starts it is important to keep a few facts in mind:
- Upgrades are activated automatically upon confirmation of delivery unlike Additional and New lines which require a call before activation may take place, meaning you received a call in 2016 when we delivered your Huawei Y5II because it was a new line but did not this time because the number was being renewed.
- Upgrades are activated on a new sim card unless the client requests that it be activated on their existing sim card, this is because of changes in device sims sizes, damaged might have occurred on your old sim card, etc.
- Your line went active in the middle of the month which means you received pro-rated benefits and your bill will be pro-rated from the date of activation
- When you called in to dispute the transaction (18/11/21), you were already outside the cooling off period which is calculated from the date of delivery (12/11/21)
Cancellation may still take place however considering the facts above we will not be able to facilitate cancellation without early termination fees as the contract is outside the cooling off period.
You can expect a call back during the course of the day to talk through your options and find resolution.
Kind Regards,
SDM Team
Your query has been escalated with our resolutions team for review to see if anything further can be done to improve your experience.
Before the process starts it is important to keep a few facts in mind:
- Upgrades are activated automatically upon confirmation of delivery unlike Additional and New lines which require a call before activation may take place, meaning you received a call in 2016 when we delivered your Huawei Y5II because it was a new line but did not this time because the number was being renewed.
- Upgrades are activated on a new sim card unless the client requests that it be activated on their existing sim card, this is because of changes in device sims sizes, damaged might have occurred on your old sim card, etc.
- Your line went active in the middle of the month which means you received pro-rated benefits and your bill will be pro-rated from the date of activation
- When you called in to dispute the transaction (18/11/21), you were already outside the cooling off period which is calculated from the date of delivery (12/11/21)
Cancellation may still take place however considering the facts above we will not be able to facilitate cancellation without early termination fees as the contract is outside the cooling off period.
You can expect a call back during the course of the day to talk through your options and find resolution.
Kind Regards,
SDM Team
LM
Lerato M's updateReviewer Update
25 Nov 2021, 14:33Your dates are incorrect, the device was delivered on the 12/10/2021 not 12/11/2021. I called in on Saturday the 16/10/2021 and was answered by the switchboard that your business working hours are from Monday to Friday only, this makes it exactly five days of a disputed being logged which was on the 18/10/2021. I explained this to Mr Randall Muller that I acted within your T&C but he was not interested to further assist me. As for the sim card activation, listen to the recordings, I was told that I have an option to activate my new sim card or use my old one and obviously I did not have a chance to act on my options. With this being said, I lost business and money. There is no termination fees I'm paying except your courier charges
LM
Lerato M's update25 Nov 2021, 14:33
Reviewer Update
Your dates are incorrect, the device was delivered on the 12/10/2021 not 12/11/2021. I called in on Saturday the 16/10/2021 and was answered by the switchboard that your business working hours are from Monday to Friday only, this makes it exactly five days of a disputed being logged which was on the 18/10/2021. I explained this to Mr Randall Muller that I acted within your T&C but he was not interested to further assist me. As for the sim card activation, listen to the recordings, I was told that I have an option to activate my new sim card or use my old one and obviously I did not have a chance to act on my options. With this being said, I lost business and money. There is no termination fees I'm paying except your courier charges