RP
Ryhaanah P
1 reviews | Active since Feb 2021
25 Mar 2021, 09:00
NEVER BUY / OPEN A CONTRACT WITH THESE PEOPLE
They sent a phone that we did not even order. We then send the phone back unopened in Nov 2020. We are being billed for 4 months now. As they are not sorting out this mess with Telkom, that the phone was send back to them.
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Selldirect's replyOfficial
08 Apr 2021, 10:30Thank you for advising us of your query.
We delivered a P smart on 03/11/2020, you were contacted by our activation team and the line went active that same afternoon. You called in on 05/11/2020 to advise that you had also received a device through Telkom's online sales and that you would like to cancel our contract and take the online sales contract.
We requested cancellation upon receipt of the unit at the warehouse however there was a delay with the cancellation.
We are please to confirm that the cancellation has been successfully requested with your account updated.
Please accept our sincerest apologies for the delay in resolution.
Kind Regards,
SDM Team
We delivered a P smart on 03/11/2020, you were contacted by our activation team and the line went active that same afternoon. You called in on 05/11/2020 to advise that you had also received a device through Telkom's online sales and that you would like to cancel our contract and take the online sales contract.
We requested cancellation upon receipt of the unit at the warehouse however there was a delay with the cancellation.
We are please to confirm that the cancellation has been successfully requested with your account updated.
Please accept our sincerest apologies for the delay in resolution.
Kind Regards,
SDM Team
Selldirect's reply08 Apr 2021, 10:30
Official
Thank you for advising us of your query.
We delivered a P smart on 03/11/2020, you were contacted by our activation team and the line went active that same afternoon. You called in on 05/11/2020 to advise that you had also received a device through Telkom's online sales and that you would like to cancel our contract and take the online sales contract.
We requested cancellation upon receipt of the unit at the warehouse however there was a delay with the cancellation.
We are please to confirm that the cancellation has been successfully requested with your account updated.
Please accept our sincerest apologies for the delay in resolution.
Kind Regards,
SDM Team
We delivered a P smart on 03/11/2020, you were contacted by our activation team and the line went active that same afternoon. You called in on 05/11/2020 to advise that you had also received a device through Telkom's online sales and that you would like to cancel our contract and take the online sales contract.
We requested cancellation upon receipt of the unit at the warehouse however there was a delay with the cancellation.
We are please to confirm that the cancellation has been successfully requested with your account updated.
Please accept our sincerest apologies for the delay in resolution.
Kind Regards,
SDM Team