DW
David W

1 reviews | Active since Feb 2015

11 Feb 2015, 11:17

My TWO Sim Cards are still not active!

Tashreq you promised me that you will assign a person to ensure the smooth finalisation of the transaction including the activation of the two new Sim cards (without any further frustration). I was initially told that the TWO new Sim cards will be activated on delivery. The two new Sim cards have not yet been activated and when I phone YOUR direct number there is no answer.<br> <br> Now, I've been in contact with Telkom mobile and they've informed me that there is absolutely no reason why the activation of the new Sim cards should take longer than 24 hours. However, they are not in a position to assist with the activation of the two Sim cards as it doesn't reflect on their system. They've said that it is the responsibility of Selldirect to Rica and activate the two new Sim cards.<br> <br> Note: I place it on record that I cannot test the phones without the TWO active Sim cards and I do not accept responsibility for the contracts if the TWO Sim cards are not activated immediately. Selldirect, Rica and activate the TWO Sim cards NOW! Should you fail to Rica and activate the TWO Sim cards by 14h00 on 11 February 2015, then it constitute that Selldirect accept full responsibility for the two contracts

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Replies (1)
Selldirect
Selldirect's reply11 Feb 2015, 13:36
Official
Hello RENBOARD,

Thank you for taking the time to notify us of your query.

Apologies for the misunderstanding,

We Rica the handsets upon delivery, once we receive confirmation that delivery was successful we process the activation.

Your activation was processed on both lines just after 9am this morning, please reboot your handsets, it should be working.

One of our consultants will contact you shortly to assist asap.

Kind Regards
Selldirect Team