1 reviews | Active since Jun 2012
Missleading call centre
<p>I was called by a sell direct agent on Monday (12/06/2017) stating he was calling from cell c (lie) I went through the process thinking this was a legitemate upgrade.. the product was suppoed to be recieved around about now (14/06/2017). I called back today (after many attempts) finally spoke to a lady called Roxy - she questioned me how I got their number (some kind of secret) and couldn't find my details on their system - no I am confused - who did I speak to.</p> <p>I am trying this as a last resort.</p> <p>I want to cancel this agreement (as I am with in my 7 days as per CPA) and I feel I have been misled and have no idea where my personal details have gone. This company is agressive and misleads the consumer into products</p> <p> </p> <p> </p>
The management and call center have been a great help and there had been miscomunications all round. The issue was handled very professionally and sorted out - Thank you
The management and call center have been a great help and there had been miscomunications all round. The issue was handled very professionally and sorted out - Thank you
Thank you for advising us of your query.
Your matter was escalated with our sales department as we were having soume trouble tracking your details. The sales team was able to get in touch with you to sort out the confusion. We are pleased that the resolution was to your liking.
Please accept our sincerest apologies for any frustration the situation might have caused you.
Kind Regards,
SDM Team
Thank you for advising us of your query.
Your matter was escalated with our sales department as we were having soume trouble tracking your details. The sales team was able to get in touch with you to sort out the confusion. We are pleased that the resolution was to your liking.
Please accept our sincerest apologies for any frustration the situation might have caused you.
Kind Regards,
SDM Team