Misleading customers
I am so disappointed at Selldirect. How do you operate a business by misleading and lying to customers. A consultant called me from Selldirect on behalf of Telkom offering a cellphone deal, knowing I have an existing contract which is expiring sometime this year, I asked the consultant to please check first when my current contract is expiring, because I do not want to pay for 2 contracts ,the consultant came back and said it will end in June, he even laughed and said you see it ends June and if you take the new deal you will only start paying in June ,that will be the last month paying for the other contract. Upon hearing this I agreed .But as I phoned Telkom to inquire when I should call in to end my existing contract since it is ending in June ,to my surprise I am told the contract only expires in October. So the consultant intentionally **** to me to get the deal ,I am sent from pillar to post trying to get the call recording, because I believe this is now a legal issue.
The matter has been escalated with our disputes department for resolution.
You can expect a call back to advise on the outcome.
Please accept our sincerest apologies for any frustration the situation has caused.
Kind Regards,
SDM Team
The matter has been escalated with our disputes department for resolution.
You can expect a call back to advise on the outcome.
Please accept our sincerest apologies for any frustration the situation has caused.
Kind Regards,
SDM Team
