MISLEADING

I received a call on Friday the 1st asking me if I want the wifi rooter deal and phone contract. I agreed and spended about 20 min on the phone to do the application. Everything was in order according to the consultant and she told me that the financial department will call me to do final steps.

I received a call on Monday the 4th from the selldirect and I spended again about 15min on the phone with him. And according to him everything was in order. I received an sms telling that they will deduct a R90 for the initiation fee for the cell phone contract. On the 4th late night the R90 was deducted from my bank account.

Then I received a sms on the 5th telling me that me application has been declined.

I was just on the phone asking my money back and they are telling me I should wait until the 15th.

So someone please explain to why was my money deducted but my application was declined.

I want my money in my account by tomorrow or I will go to the ombudsman and lay a formal complain. I have agreed that the money will be deduct but when my application has been approved. I will not wait until the 15th September before my money is going to refunded.