Mislead Telkom Client

I've got a complaint about Telkom ,I upgrade my contract and took Two (2) Cellphones and one(1) siscard only contract, I've ask them nicely to give me the same contract that I had with them in my previous contract which was a Top up , where u pay a fixed amount of money a month for the duration of contract which Telkom Call it (capped contract) we agreed on that with the consultant, it came as a sapriced to me when I get a bill of R1700, I later call Telkom and I was served by a female consultant .I asked the consultant to check why I owe so much whereas my contract is a top up(capped) ,she said to me what she sees on the screen my contract is not a Top up (capped) contract ,it's the uncapped where you are unlimited to use a phone airtime and data then you get a bill later, I told the Lady Consultant I can't afford that she must cancel it because it's not what i agreed on when I was taking my new contract, she said to me she can't cancel the contract she can just change to a Top up (capped) contract, and she said next month which is end April I wont get a high bill ,because she changed it to top up ( capped) contract, but after Two (2) weeks I received a message showing that end of April my bill is R2700 , I try to Phone Telkom Again of which I couldn't get through to speak to any consultant ,up until I've send a massage to no reply email but still I'm not assisted , it seems to me that I was mislead by the Male Consultant who open the contract for me ,I dont know maybe if the consultant sign people who take uncapped contract they receive more Commission ,it's so bad for the citizens especially me, when u try to cancel the contract your assistance is in vein ,what is worse the other phone and the extra sim card were suspended end of March On the 29 May 2020 Telkom debited R4153.57 but when I dial 180 it says my bill I s R8000. I would like this matter to be investigated the recordings will reveille who is at fault, because I am not at fault here I am just a victim ,and i am not willing to pay for what I didn't agreed on. Hello Peter please intervene in this matter.

From Thozama Sixishe