1 reviews | Active since Mar 2017
Login a Complain for Selldirect via Consumer Good & Services.
Good Day,
I would like to warn South Africans to stay away from Selldirect. After receiving the wifi router I tried calling the number they gave me to activate the router and like everyone else nothing is happening. Lucky for me I have opened the boxed and I luckily got an answer one of their numbers ********** and told the lady that I want the Hisense phone cancelled and she told me that is has been rejected and told her that I will not be opening the box and want it collected A. S.A.P. I asked her to confirm by email and she said that they unfortunately do not do that.
Lucky for me I recorded all the phone calls and the promises they made and since I have a 5day cooling period. I swear I will take Selldirect very far is they do not collect their router. I will not take this sitting down and it is high time as South Africans we get such companies out of business as the are ******. I edge that we all report them to
Please check out this website got the Info from Oumbadsmann . Laying the Complaint with Consumer Goods & Services ( ***) website : http://www.cgso.org.za/wp-content/uploads/2015/02/cgso-brochure-march-2013.pdf You can also log a complaint online. I will wait for 2-3 days to see if the router will be collected to take further actions. If more of us complain the better. We must get them out of business or start changing their ways.
Thank you for notifying us of your query.
We have taken the time to look through your complaint and can confirm that you were contacted on 08/06/18 to renew your existing line and again on 11/06/18 to offer a new line.
Your package was delivered this morning at 8:05am, you received a follow up call at 8:28 to confirm details of your additional line but that sale was declined when the confirmation officer was unable to complete the confirmation call as you would not confirm your id number for security purposes.
You called back at 8:33 to request cancellation per the call between you and the confirmation officer, the line rang for a minute and then you dropped. You called back at 8:46 and spoke to one of our officers who advised that your additional line had been declined and she requested cancellation on the package delivered this morning per your request. An escalation was sent to the cancellation department to make collection arrangements.
You received a follow up call at 10:15 to make collection arrangements, the courier will be picking up tomorrow.
Please note our investigation was unable to substantiate your claim that you were unable to get a hold of us as we have been in touch with you since 8:28am this morning.
We hope everything has been resolved to your satisfaction.
Kind Regards,
SDM Team
Thank you for notifying us of your query.
We have taken the time to look through your complaint and can confirm that you were contacted on 08/06/18 to renew your existing line and again on 11/06/18 to offer a new line.
Your package was delivered this morning at 8:05am, you received a follow up call at 8:28 to confirm details of your additional line but that sale was declined when the confirmation officer was unable to complete the confirmation call as you would not confirm your id number for security purposes.
You called back at 8:33 to request cancellation per the call between you and the confirmation officer, the line rang for a minute and then you dropped. You called back at 8:46 and spoke to one of our officers who advised that your additional line had been declined and she requested cancellation on the package delivered this morning per your request. An escalation was sent to the cancellation department to make collection arrangements.
You received a follow up call at 10:15 to make collection arrangements, the courier will be picking up tomorrow.
Please note our investigation was unable to substantiate your claim that you were unable to get a hold of us as we have been in touch with you since 8:28am this morning.
We hope everything has been resolved to your satisfaction.
Kind Regards,
SDM Team