Lies lies lies

I have to say I am so disappointed in sell direct. I distinctly asked the agent if the new contract premium will go off a different account and she asssured me that it will. I have been fighting with telkom for months regarding the payments and I am fed up. I want to cancel this contract please send someone to take your cellphone and router because it's just causing a big problem in my life and let your agents give factual in information before giving customers their word. Thank you.