CK
Candice K

1 reviews | Active since Jun 2021

11 Jun 2021, 13:00

**** TO BY MARKETING AGENT

I received a call from a Sell direct agent who **** to me and said I was due for a Telkom Cellphone upgrade, he assured me the upgrade will only kick in in June and the old contract will fall away, however I received my Telkom Bill and found that my existing contract I'm still being charged for and I'm only due for an upgrade in October. I have called countless times to get this new contract cancelled as I cannot afford to pay for both and now they want to charge me cancellation fees for something that was not my fault. I want to take this matter further and have these ********** dealt with.

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Replies (1)
Selldirect
Selldirect's reply14 Jun 2021, 14:22
Official
Thank you for advising us of your query.

Your complaint was received on 11/06/2021 and escalated with our resolutions team.

You can expect a call back during the course of the day to provide feedback on the investigation as well as provide resolution.

Kindly accept our sincerest apologies for any frustration the situation has caused.

Kind Regards,
SDM Team