**** / Misled by agent yet again

good day i was contacted by sell direct for a contract as an agent for Telkom whereby the agent said they are part of telkom. i was looking at taking out a telkom contract for a mobile device so thought it was convenient. i asked for home delivery and they agreed my wife can accept so long as she has a copy of her id, my id and a utility bill. i was also advised i will be notified the day day the courier is to arrive. their calls are recorded as it forms part of the contract. so it will be clear the agent agreed to delivery terms. thursday 24 june 2021 15h30 the courier arrives with no notification. i speak to him and told him i was not advised. a minute later a get a call saying my device will be delivered friday 25th june. i told the lady the guy is already at home. yet again the agent misled a client. i think the MD / CEO / COO need to get off their seats and investigate these claims instead of just having somebody replying here. Telkom as well should investigate this unless Telkom is only interested in sales. i spoke to the Team leader personally and advised of the bad reviews here and was concerned. now they will cancel my contract and i must wait another 3 months before Telkom agree to give me a contract again