Late/No Delivery

Selldirect consultant contacted and confirmed my Telkom contract upgrade (Note5) in November 2015 and assured my phone will be delivered the following week. Almost a month later it is not delivered. Consultant contacted me to inform that my phone would be delivered 2015-12-17 between 8:00 and 15:00 - failed to supply me with a tracking/reference number. Patiently waiting at agreed address, wasting a day in which my time could be more constructively app**** than waiting for a phone. Making it impossible to track, one cannot reach Selldirect offices on sales/reception numbers provided on its website.<br> This is unacceptable, I expect to have all admin/other costs waived, for the opportunity costs incurred due to the breach of agreement and delivery time (more than a month later the phone is still not delivered). <br> How Telkom can make use of an *********** third party such as Selldirect is beyond comprehension. <br> If you want to become a reputable service provider, do exactly what you so confidently advertise on your website - what a disgrace!<br> I am a patient person and do not want to resort to HelloPeter to resolve queries. Step up your game Selldirect, right now there's none of it.